International
Technology

Worldwide Headquarters
03-25 Saltsman Drive
Cambridge, Ontario
Canada N3H 4R7
Tel: 226.289.3053
Fax: 509.692.1405
Info@ IVGroups.com

Managed Services

To compete effectively in a global market, companies need new capabilities:

Global procurement and sales 24 hours a day
Integrated internal and external business processes
Up-to-the-minute access to sales, order processing, production, and other business critical information required for informed decision making
Flexible processes that can adapt dynamically to changes in the business climate

Meeting these challenges requires a fast, reliable, and secure IP network. However, maintaining the IP network requires regular, ongoing investments in networking infrastructure and IT staff training. Many companies find it expensive to keep up with new technologies—or simply prefer to devote IT resources to the core business rather than ongoing network management. Managed services bridge the gap by giving companies access to leading network technologies and management expertise without requiring high initial capital expenditures (CapEx) or ongoing investments in technology upgrades.

When a company subscribes to a managed service, a service provider manages the network equipment and applications on the customer premises according to the terms of a service-level agreement (SLA) established to meet the company’s unique business needs. Some managed services are also hosted, meaning that the service provider hosts the equipment in its facility instead of the customer’s, and delivers services to company employees over the WAN. For small and medium-sized businesses (SMBs), managed services provide enterprise class capabilities for a predictable monthly fee—without requiring a large, initial capital investment. Companies that out-task enjoy high levels of network support and availability, enable internal IT staff to focus on strategic activities instead of network support, and pay only for those networking services that they need.

Managed services generally include software, hardware, and other IP networking services. The service provider’s highly experienced technical experts focus exclusively on providing the network services and support that their customers need to meet their business requirements. Companies have the option to out-task some or all of their network management and monitoring tasks and retain control of the rest—even if the equipment is physically located at the provider’s site

Key Benefits of Managed Services:

Reduces costs, including traditional service fees, hardware, IT operations, and transport
Eases adoption of new business processes
Increases levels of support and network availability without additional staff
Makes the IT budget more stable and predictable
Provides access to the latest technology with limited risk
Provides access to an enhanced skills base
Makes it easier to adapt to changing business conditions
Enables the IT group to focus on the core business

We are a leading provider of managed IT solutions for companies with applications that demand the highest levels of security and availability. Unrivaled technical expertise, state-of-the-art data centers and outstanding customer support allow International Technology to ease clients through all pivotal phases of their IT initiatives - system planning, application development, implementation, infrastructure management and hosting.

International Technology’s managed IT solutions are SLA-guaranteed, scalable and designed to reduce cost structures while mitigating the risk of service disruption. International Technology is also SAS70 and CICA5900 compliant, which means our processes are rigorously audited by an accredited third party each year and consistently operate at the highest levels within the industry.